
Cxpl Joseph Padua
4 Years with Airbnb then 14 Years of experience in the BPO Industry with background in Training and... | Manila, Manila, Philippines
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Cxpl Joseph Padua’s Emails jo****@ai****.com
Cxpl Joseph Padua’s Phone Numbers 1855424****
Social Media
Cxpl Joseph Padua’s Location Manila, Manila, Philippines
Cxpl Joseph Padua’s Expertise 4 Years with Airbnb then 14 Years of experience in the BPO Industry with background in Training and Quality Management, Subject Matter Expert, Client Relations Manager, Change Management Expert (Process Changes), Internal Auditor, Business Process Management System, Key Control Operations, DMAIC Process. Continuous improvement on Training Delivery, Quality Performance and Floor Supporting. People Manager for 13 years. Have launched and supported Telecoms (US Largest Telecoms Company), Tech Support (ANZ Tech Support - Appliances, Phones, Laptops, Fridges, Washers, Airconditioners, etc), QA Revenue (US Local Telecom Company), Logistics (US Logistics Company) and a Cable Company (US Largest Cable Company). I have a US VISA for 10 years and am very willing to travel. I am also open to companies willing to sponsor working VISA abroad. Would love to work in another country if the opportunity opens up. I have successful crossed the fence from 14 years in the BPO industry to 3 years now being the Client. 3 years of Partner Management from a Quality standpoint gave me a lot of great knowledge in driving performance. Being a Quality Lead (Sr. Manager level) Will definitely strive harder to become a Manager (Director level). I am open to any Senior Manager role whether it be related to Training and Quality or Client Services. You may reach me at 09272929667 and [email protected]. ISFJ - for those who are aware of their MBTI
Cxpl Joseph Padua’s Current Industry Airbnb
Cxpl
Joseph Padua’s Prior Industry
Ibm Global Process Services
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Transcom
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Startek
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Concentrix
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Airbnb
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Work Experience

Airbnb
Volume Quality Lead - Apac
Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Concentrix
Sr. Manager Training, Quality, Learning Lab And Compliance
Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Startek
Account Manager - Training And Quality
Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Transcom
Project Manager - Training And Quality (Launch And Implementations)
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Process Services
Manager - Training, Quality And Floor Support
Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Process Services
Deputy Manager - Training/Change Management/Client Relations
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Process Services
Assistant Manager - Change Management
Sun Apr 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Process Services
Lead - Change Management Champion
Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Process Services
Customer Care Specialist
Sun May 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)